Frequently asked questions
Frequently asked questions
Frequently asked questions
Got more questions? We’ve got answers.
Email us anytime at support@pawbasepet.com
Registration & Basics
Registration & Basics
Do I need a Pawbase microchip to register my pet?
No, you can register any brand of microchip with Pawbase. Our registry is universal and works with any 15-digit microchip numbers.
Is registration really free?
Yes. Pawbase offers lifetime free registration with no hidden fees. You only pay if you choose Premium for advanced protection features
Can I register multiple pets in my household?
Yes. You can register as many pets as you like. Each pet has its own profile, and if you choose Premium, all pets in your household are covered under one plan.
How quickly can I register my pet?
Most registrations take less than a minute.
How can I delete my Pawbase Account?
You can delete your account at any time in the Pawbase mobile app under Account → Delete Account.
Do I need a Pawbase microchip to register my pet?
No, you can register any brand of microchip with Pawbase. Our registry is universal and works with any 15-digit microchip numbers.
Is registration really free?
Yes. Pawbase offers lifetime free registration with no hidden fees. You only pay if you choose Premium for advanced protection features
Can I register multiple pets in my household?
Yes. You can register as many pets as you like. Each pet has its own profile, and if you choose Premium, all pets in your household are covered under one plan.
How quickly can I register my pet?
Most registrations take less than a minute.
How can I delete my Pawbase Account?
You can delete your account at any time in the Pawbase mobile app under Account → Delete Account.
Do I need a Pawbase microchip to register my pet?
No, you can register any brand of microchip with Pawbase. Our registry is universal and works with any 15-digit microchip numbers.
Is registration really free?
Yes. Pawbase offers lifetime free registration with no hidden fees. You only pay if you choose Premium for advanced protection features
Can I register multiple pets in my household?
Yes. You can register as many pets as you like. Each pet has its own profile, and if you choose Premium, all pets in your household are covered under one plan.
How quickly can I register my pet?
Most registrations take less than a minute.
How can I delete my Pawbase Account?
You can delete your account at any time in the Pawbase mobile app under Account → Delete Account.
Microchips
Microchips
Does a microchip track my pet’s location?
No. A microchip is not a GPS tracker. It only stores an ID number that can be read by a scanner. Pawbase connects that number to your contact details.
Can any vet or shelter scan my pet’s chip?
Most modern chips, including Pawbase chips, are ISO-standard and can be read by scanners used at nearly all vet clinics and shelters nationwide.
My pet’s chip is already registered somewhere else. Can I still use Pawbase?
Yes. Pets can be registered with multiple registries. Pawbase lets you keep your info current and gives you access to Premium features like scan alerts, lost pet posters and smart collar tags.
Do microchips expire or need replacing?
No. Microchips are designed to last for the lifetime of your pet.
Does a microchip track my pet’s location?
No. A microchip is not a GPS tracker. It only stores an ID number that can be read by a scanner. Pawbase connects that number to your contact details.
Can any vet or shelter scan my pet’s chip?
Most modern chips, including Pawbase chips, are ISO-standard and can be read by scanners used at nearly all vet clinics and shelters nationwide.
My pet’s chip is already registered somewhere else. Can I still use Pawbase?
Yes. Pets can be registered with multiple registries. Pawbase lets you keep your info current and gives you access to Premium features like scan alerts, lost pet posters and smart collar tags.
Do microchips expire or need replacing?
No. Microchips are designed to last for the lifetime of your pet.
Does a microchip track my pet’s location?
No. A microchip is not a GPS tracker. It only stores an ID number that can be read by a scanner. Pawbase connects that number to your contact details.
Can any vet or shelter scan my pet’s chip?
Most modern chips, including Pawbase chips, are ISO-standard and can be read by scanners used at nearly all vet clinics and shelters nationwide.
My pet’s chip is already registered somewhere else. Can I still use Pawbase?
Yes. Pets can be registered with multiple registries. Pawbase lets you keep your info current and gives you access to Premium features like scan alerts, lost pet posters and smart collar tags.
Do microchips expire or need replacing?
No. Microchips are designed to last for the lifetime of your pet.
Accounts, Sharing & Privacy
Accounts, Sharing & Privacy
What happens if I move or change my phone number?
You can update your contact details anytime in the Pawbase app, and they update instantly.
Can I share my pet’s profile with someone else?
Yes. You can share with one additional user (like a co-owner, family member, or caretaker). You can control this in the Pawbase app and add or remove sharing at any time.
Can I control what information is visible if someone finds my pet?
Yes. In the app you decide whether your phone number, email, and address are shown on your pet’s profile. You can change these privacy settings anytime. (Account -> Privacy Settings)
What happens if I move or change my phone number?
You can update your contact details anytime in the Pawbase app, and they update instantly.
Can I share my pet’s profile with someone else?
Yes. You can share with one additional user (like a co-owner, family member, or caretaker). You can control this in the Pawbase app and add or remove sharing at any time.
Can I control what information is visible if someone finds my pet?
Yes. In the app you decide whether your phone number, email, and address are shown on your pet’s profile. You can change these privacy settings anytime. (Account -> Privacy Settings)
What happens if I move or change my phone number?
You can update your contact details anytime in the Pawbase app, and they update instantly.
Can I share my pet’s profile with someone else?
Yes. You can share with one additional user (like a co-owner, family member, or caretaker). You can control this in the Pawbase app and add or remove sharing at any time.
Can I control what information is visible if someone finds my pet?
Yes. In the app you decide whether your phone number, email, and address are shown on your pet’s profile. You can change these privacy settings anytime. (Account -> Privacy Settings)
Pawbase Premium
Pawbase Premium
Can I cancel Premium anytime?
Yes. You can cancel anytime in the Pawbase app. Your Pet will remain registered with Pawbase — you’ll just lose the Premium features.
What do I get with Premium?
Premium ($20/year per household) includes Instant scan alerts with GPS (when available), a free Pawbase Smart Collar Tag, and a digital lost pet poster ready to share.
What is the Pawbase Collar Tag and how does it work?
The Pawbase Collar Tag is a scannable tag linked to your pet’s Pawbase profile.If scanned, it shows your chosen contact details and sends you an instant alert.
Does Premium cover multiple pets?
Yes. One Premium subscription covers every pet in your household.
What if I add a new pet later and already have Premium?
Your new pet will automatically be included in your Premium plan.
Can I cancel Premium anytime?
Yes. You can cancel anytime in the Pawbase app. Your Pet will remain registered with Pawbase — you’ll just lose the Premium features.
What do I get with Premium?
Premium ($20/year per household) includes Instant scan alerts with GPS (when available), a free Pawbase Smart Collar Tag, and a digital lost pet poster ready to share.
What is the Pawbase Collar Tag and how does it work?
The Pawbase Collar Tag is a scannable tag linked to your pet’s Pawbase profile.If scanned, it shows your chosen contact details and sends you an instant alert.
Does Premium cover multiple pets?
Yes. One Premium subscription covers every pet in your household.
What if I add a new pet later and already have Premium?
Your new pet will automatically be included in your Premium plan.
Can I cancel Premium anytime?
Yes. You can cancel anytime in the Pawbase app. Your Pet will remain registered with Pawbase — you’ll just lose the Premium features.
What do I get with Premium?
Premium ($20/year per household) includes Instant scan alerts with GPS (when available), a free Pawbase Smart Collar Tag, and a digital lost pet poster ready to share.
What is the Pawbase Collar Tag and how does it work?
The Pawbase Collar Tag is a scannable tag linked to your pet’s Pawbase profile.If scanned, it shows your chosen contact details and sends you an instant alert.
Does Premium cover multiple pets?
Yes. One Premium subscription covers every pet in your household.
What if I add a new pet later and already have Premium?
Your new pet will automatically be included in your Premium plan.
Lost Pets & Health Records
Lost Pets & Health Records
How does Pawbase provide GPS location when my pet’s chip is scanned?
When someone scans your pet’s microchip or Pawbase collar tag, we capture the location of their device (with permission). If unavailable, we provide an approximate area or simply confirm when and where the scan occurred. A scan always means someone has found your pet and is viewing their details including the contact information you choose to share.
What happens if my pet is lost without a collar?
Their microchip can still be scanned at a vet or shelter, and Pawbase will connect the finder to your contact details.
What types of records can I upload to my pet’s health profile?
You should upload official vet records such as Ian invoice summary, vaccination certificates, prescriptions, and visit summaries. Key details like vaccines, prescriptions, and weight are automatically organized in your pet’s profile.
Can I delete a health record once uploaded?
Yes. You can remove any record from your pet’s profile at any time.
How does Pawbase provide GPS location when my pet’s chip is scanned?
When someone scans your pet’s microchip or Pawbase collar tag, we capture the location of their device (with permission). If unavailable, we provide an approximate area or simply confirm when and where the scan occurred. A scan always means someone has found your pet and is viewing their details including the contact information you choose to share.
What happens if my pet is lost without a collar?
Their microchip can still be scanned at a vet or shelter, and Pawbase will connect the finder to your contact details.
What types of records can I upload to my pet’s health profile?
You should upload official vet records such as Ian invoice summary, vaccination certificates, prescriptions, and visit summaries. Key details like vaccines, prescriptions, and weight are automatically organized in your pet’s profile.
Can I delete a health record once uploaded?
Yes. You can remove any record from your pet’s profile at any time.
How does Pawbase provide GPS location when my pet’s chip is scanned?
When someone scans your pet’s microchip or Pawbase collar tag, we capture the location of their device (with permission). If unavailable, we provide an approximate area or simply confirm when and where the scan occurred. A scan always means someone has found your pet and is viewing their details including the contact information you choose to share.
What happens if my pet is lost without a collar?
Their microchip can still be scanned at a vet or shelter, and Pawbase will connect the finder to your contact details.
What types of records can I upload to my pet’s health profile?
You should upload official vet records such as Ian invoice summary, vaccination certificates, prescriptions, and visit summaries. Key details like vaccines, prescriptions, and weight are automatically organized in your pet’s profile.
Can I delete a health record once uploaded?
Yes. You can remove any record from your pet’s profile at any time.