Frequently asked questions
Frequently asked questions
Frequently asked questions
Got more questions? We’ve got answers.
Email us anytime at support@pawbasepet.com
Registration & Basics
Registration & Basics
Do I need a Pawbase microchip to register my pet?
No, Pawbase works with any microchip brand. Most microchips are 9, 10, or 15 digits. Just enter your pet’s microchip number to get started.
How does Pawbase lifetime registration work?
Lifetime registration is a one-time $24.99 registration fee per pet. It links your pet’s microchip to your contact information forever, with no annual fees or renewals.
You can update your details anytime and your pet stays searchable 24/7.
What is Pawbase Premium?
Premium is an optional upgrade for $14.99 a year. It sends instant alerts when your pet’s microchip is searched and auto-creates a shareable lost-pet poster.
Premium covers all registered pets in your account under one plan. You can cancel anytime. Your pets stay registered for life, even if you cancel.
Can I register multiple pets in my household?
Yes. You can add as many pets as you'd like. Each pet has a one-time 24.99 registration fee. Optional Pawbase Premium covers all registered pets under one plan.
How quickly can I register my pet?
Most registrations take less than a minute.
How can I delete my Pawbase Account?
You can delete your account at any time in the Pawbase mobile app under Account → Delete Account.
Do I need a Pawbase microchip to register my pet?
No, Pawbase works with any microchip brand. Most microchips are 9, 10, or 15 digits. Just enter your pet’s microchip number to get started.
How does Pawbase lifetime registration work?
Lifetime registration is a one-time $24.99 registration fee per pet. It links your pet’s microchip to your contact information forever, with no annual fees or renewals.
You can update your details anytime and your pet stays searchable 24/7.
What is Pawbase Premium?
Premium is an optional upgrade for $14.99 a year. It sends instant alerts when your pet’s microchip is searched and auto-creates a shareable lost-pet poster.
Premium covers all registered pets in your account under one plan. You can cancel anytime. Your pets stay registered for life, even if you cancel.
Can I register multiple pets in my household?
Yes. You can add as many pets as you'd like. Each pet has a one-time 24.99 registration fee. Optional Pawbase Premium covers all registered pets under one plan.
How quickly can I register my pet?
Most registrations take less than a minute.
How can I delete my Pawbase Account?
You can delete your account at any time in the Pawbase mobile app under Account → Delete Account.
Do I need a Pawbase microchip to register my pet?
No, Pawbase works with any microchip brand. Most microchips are 9, 10, or 15 digits. Just enter your pet’s microchip number to get started.
How does Pawbase lifetime registration work?
Lifetime registration is a one-time $24.99 registration fee per pet. It links your pet’s microchip to your contact information forever, with no annual fees or renewals.
You can update your details anytime and your pet stays searchable 24/7.
What is Pawbase Premium?
Premium is an optional upgrade for $14.99 a year. It sends instant alerts when your pet’s microchip is searched and auto-creates a shareable lost-pet poster.
Premium covers all registered pets in your account under one plan. You can cancel anytime. Your pets stay registered for life, even if you cancel.
Can I register multiple pets in my household?
Yes. You can add as many pets as you'd like. Each pet has a one-time 24.99 registration fee. Optional Pawbase Premium covers all registered pets under one plan.
How quickly can I register my pet?
Most registrations take less than a minute.
How can I delete my Pawbase Account?
You can delete your account at any time in the Pawbase mobile app under Account → Delete Account.
Pawbase Premium
Pawbase Premium
Can I cancel Premium anytime?
Yes. You can cancel Premium anytime in the Pawbase app. Your pet will remain registered for life — you’ll simply lose access to the Premium features.
What do I get with Pawbase Premium?
Premium gives you real-time peace of mind. You’ll receive:
Instant scan alerts with time and location
A ready-to-share lost pet poster
Coverage for all registered pets on your account under one plan
Premium is $14.99 per year and can be cancelled anytime.
Does Pawbase Premium work with the Pawbase Collar Tag?
Yes. If someone scans your Pawbase Collar Tag, you’ll receive an instant alert showing where and when the scan happened.
Does Premium cover multiple pets?
Yes. One Premium subscription covers every registered pet in your Pawbase household account.
Can I cancel Premium anytime?
Yes. You can cancel Premium anytime in the Pawbase app. Your pet will remain registered for life — you’ll simply lose access to the Premium features.
What do I get with Pawbase Premium?
Premium gives you real-time peace of mind. You’ll receive:
Instant scan alerts with time and location
A ready-to-share lost pet poster
Coverage for all registered pets on your account under one plan
Premium is $14.99 per year and can be cancelled anytime.
Does Pawbase Premium work with the Pawbase Collar Tag?
Yes. If someone scans your Pawbase Collar Tag, you’ll receive an instant alert showing where and when the scan happened.
Does Premium cover multiple pets?
Yes. One Premium subscription covers every registered pet in your Pawbase household account.
Can I cancel Premium anytime?
Yes. You can cancel Premium anytime in the Pawbase app. Your pet will remain registered for life — you’ll simply lose access to the Premium features.
What do I get with Pawbase Premium?
Premium gives you real-time peace of mind. You’ll receive:
Instant scan alerts with time and location
A ready-to-share lost pet poster
Coverage for all registered pets on your account under one plan
Premium is $14.99 per year and can be cancelled anytime.
Does Pawbase Premium work with the Pawbase Collar Tag?
Yes. If someone scans your Pawbase Collar Tag, you’ll receive an instant alert showing where and when the scan happened.
Does Premium cover multiple pets?
Yes. One Premium subscription covers every registered pet in your Pawbase household account.
Accounts, Sharing & Privacy
Accounts, Sharing & Privacy
What happens if I move or change my phone number?
You can update your contact information anytime in the Pawbase app. Your pet’s profile updates instantly, so vets and shelters always see your most current details.
Can I share my pet’s profile with someone else?
Yes. You can share your pet’s profile with another person, like a co-owner, family member, or caretaker. They’ll just need to create their own Pawbase account to access it. Once shared, they can see all of your pet’s information, and you can turn sharing on or off anytime in the app.
Can I control what information is visible if someone finds my pet?
Yes. You choose what contact information shows on your pet’s profile when it’s searched. You can adjust these privacy settings anytime in the app.
What happens if I move or change my phone number?
You can update your contact information anytime in the Pawbase app. Your pet’s profile updates instantly, so vets and shelters always see your most current details.
Can I share my pet’s profile with someone else?
Yes. You can share your pet’s profile with another person, like a co-owner, family member, or caretaker. They’ll just need to create their own Pawbase account to access it. Once shared, they can see all of your pet’s information, and you can turn sharing on or off anytime in the app.
Can I control what information is visible if someone finds my pet?
Yes. You choose what contact information shows on your pet’s profile when it’s searched. You can adjust these privacy settings anytime in the app.
What happens if I move or change my phone number?
You can update your contact information anytime in the Pawbase app. Your pet’s profile updates instantly, so vets and shelters always see your most current details.
Can I share my pet’s profile with someone else?
Yes. You can share your pet’s profile with another person, like a co-owner, family member, or caretaker. They’ll just need to create their own Pawbase account to access it. Once shared, they can see all of your pet’s information, and you can turn sharing on or off anytime in the app.
Can I control what information is visible if someone finds my pet?
Yes. You choose what contact information shows on your pet’s profile when it’s searched. You can adjust these privacy settings anytime in the app.
Lost Pets & Health Records
Lost Pets & Health Records
How does Pawbase provide location alerts when my pet’s microchip is searched?
When someone searches your pet’s microchip or scans their Pawbase Collar Tag, we capture the location of the finder’s device (with permission). If location isn’t available, we show an approximate area or simply confirm when and where the search happened.
Any search means someone has found your pet and is viewing the contact details you chose to make visible in your privacy settings.
What happens if my pet is lost without a collar?
A vet or shelter will scan your pet’s microchip and look it up through the AAHA Microchip Lookup Tool, which Pawbase participates in.
Once they search the microchip number, they’ll see your pet registered with Pawbase and can view your contact information immediately so they can reach out and help reunite you quickly.
What types of records can I upload to my pet’s health profile?
You can upload vet records such as an invoice summary, vaccination certificates, and visit summaries. Key details like vaccines, prescriptions, and weight are automatically organized in your pet’s profile.
Can I delete a health record once uploaded?
Yes. You can delete any health record from your pet’s profile at any time in the Pawbase app.
How does Pawbase provide location alerts when my pet’s microchip is searched?
When someone searches your pet’s microchip or scans their Pawbase Collar Tag, we capture the location of the finder’s device (with permission). If location isn’t available, we show an approximate area or simply confirm when and where the search happened.
Any search means someone has found your pet and is viewing the contact details you chose to make visible in your privacy settings.
What happens if my pet is lost without a collar?
A vet or shelter will scan your pet’s microchip and look it up through the AAHA Microchip Lookup Tool, which Pawbase participates in.
Once they search the microchip number, they’ll see your pet registered with Pawbase and can view your contact information immediately so they can reach out and help reunite you quickly.
What types of records can I upload to my pet’s health profile?
You can upload vet records such as an invoice summary, vaccination certificates, and visit summaries. Key details like vaccines, prescriptions, and weight are automatically organized in your pet’s profile.
Can I delete a health record once uploaded?
Yes. You can delete any health record from your pet’s profile at any time in the Pawbase app.
How does Pawbase provide location alerts when my pet’s microchip is searched?
When someone searches your pet’s microchip or scans their Pawbase Collar Tag, we capture the location of the finder’s device (with permission). If location isn’t available, we show an approximate area or simply confirm when and where the search happened.
Any search means someone has found your pet and is viewing the contact details you chose to make visible in your privacy settings.
What happens if my pet is lost without a collar?
A vet or shelter will scan your pet’s microchip and look it up through the AAHA Microchip Lookup Tool, which Pawbase participates in.
Once they search the microchip number, they’ll see your pet registered with Pawbase and can view your contact information immediately so they can reach out and help reunite you quickly.
What types of records can I upload to my pet’s health profile?
You can upload vet records such as an invoice summary, vaccination certificates, and visit summaries. Key details like vaccines, prescriptions, and weight are automatically organized in your pet’s profile.
Can I delete a health record once uploaded?
Yes. You can delete any health record from your pet’s profile at any time in the Pawbase app.
Pawbase Collar Tag
Pawbase Collar Tag
How does the Pawbase Collar Tag work?
The Pawbase Collar Tag has both a QR code and an NFC chip built in. Anyone who finds your pet can scan or tap the tag with their smartphone to instantly pull up your pet’s information and the contact details you choose to share.
Does someone need a Pawbase account to view my pet’s profile?
No. Anyone can scan or tap the tag to view your pet’s information. It opens in their phone’s browser without needing an app or Pawbase account.
How do I activate my Pawbase Collar Tag?
Each tag has a unique six-digit ID. In the Pawbase app, go to your pet’s profile and enter that ID to link the tag to your pet. Once activated, anyone who scans the tag will see your pet’s information.
With Premium, you’ll also get an instant alert when someone scans your pet’s tag, including when and where the scan happened.
Do I need a Pawbase account to use the Collar Tag?
Yes. Your pet must be registered with the Pawbase microchip registry to use a Pawbase Collar Tag. Registration costs $24.99 and gives your pet lifetime protection.
The collar tag is an additional layer of safety for Pawbase-registered pets, making it easier for anyone to contact you if your pet is found.
How does the Pawbase Collar Tag work?
The Pawbase Collar Tag has both a QR code and an NFC chip built in. Anyone who finds your pet can scan or tap the tag with their smartphone to instantly pull up your pet’s information and the contact details you choose to share.
Does someone need a Pawbase account to view my pet’s profile?
No. Anyone can scan or tap the tag to view your pet’s information. It opens in their phone’s browser without needing an app or Pawbase account.
How do I activate my Pawbase Collar Tag?
Each tag has a unique six-digit ID. In the Pawbase app, go to your pet’s profile and enter that ID to link the tag to your pet. Once activated, anyone who scans the tag will see your pet’s information.
With Premium, you’ll also get an instant alert when someone scans your pet’s tag, including when and where the scan happened.
Do I need a Pawbase account to use the Collar Tag?
Yes. Your pet must be registered with the Pawbase microchip registry to use a Pawbase Collar Tag. Registration costs $24.99 and gives your pet lifetime protection.
The collar tag is an additional layer of safety for Pawbase-registered pets, making it easier for anyone to contact you if your pet is found.
How does the Pawbase Collar Tag work?
The Pawbase Collar Tag has both a QR code and an NFC chip built in. Anyone who finds your pet can scan or tap the tag with their smartphone to instantly pull up your pet’s information and the contact details you choose to share.
Does someone need a Pawbase account to view my pet’s profile?
No. Anyone can scan or tap the tag to view your pet’s information. It opens in their phone’s browser without needing an app or Pawbase account.
How do I activate my Pawbase Collar Tag?
Each tag has a unique six-digit ID. In the Pawbase app, go to your pet’s profile and enter that ID to link the tag to your pet. Once activated, anyone who scans the tag will see your pet’s information.
With Premium, you’ll also get an instant alert when someone scans your pet’s tag, including when and where the scan happened.
Do I need a Pawbase account to use the Collar Tag?
Yes. Your pet must be registered with the Pawbase microchip registry to use a Pawbase Collar Tag. Registration costs $24.99 and gives your pet lifetime protection.
The collar tag is an additional layer of safety for Pawbase-registered pets, making it easier for anyone to contact you if your pet is found.
Microchips
Microchips
Does a microchip track my pet’s location?
No. A microchip is not a GPS device. It only holds an ID number that can be read by a vet or shelter’s RFID scanner. Pawbase connects that ID number to your contact information, so if your pet is scanned and looked up, the finder can reach you quickly.
Can any vet or shelter scan my pet’s chip?
Yes. Most modern microchips, including Pawbase chips, meet ISO standards and can be read by universal scanners used at nearly all veterinary clinics and animal shelters.
My pet’s chip is already registered somewhere else. Can I still use Pawbase?
Yes. Pets can be registered with more than one registry. Adding your pet to Pawbase ensures your contact information is current and gives you access to optional Premium features like instant scan alerts and lost-pet posters. Your Pawbase record will appear alongside existing records when your pet’s chip is searched through the AAHA Lookup Tool.
Do microchips expire or need replacing?
No. Microchips are built to last for the lifetime of your pet and never need to be replaced.
Does a microchip track my pet’s location?
No. A microchip is not a GPS device. It only holds an ID number that can be read by a vet or shelter’s RFID scanner. Pawbase connects that ID number to your contact information, so if your pet is scanned and looked up, the finder can reach you quickly.
Can any vet or shelter scan my pet’s chip?
Yes. Most modern microchips, including Pawbase chips, meet ISO standards and can be read by universal scanners used at nearly all veterinary clinics and animal shelters.
My pet’s chip is already registered somewhere else. Can I still use Pawbase?
Yes. Pets can be registered with more than one registry. Adding your pet to Pawbase ensures your contact information is current and gives you access to optional Premium features like instant scan alerts and lost-pet posters. Your Pawbase record will appear alongside existing records when your pet’s chip is searched through the AAHA Lookup Tool.
Do microchips expire or need replacing?
No. Microchips are built to last for the lifetime of your pet and never need to be replaced.
Does a microchip track my pet’s location?
No. A microchip is not a GPS device. It only holds an ID number that can be read by a vet or shelter’s RFID scanner. Pawbase connects that ID number to your contact information, so if your pet is scanned and looked up, the finder can reach you quickly.
Can any vet or shelter scan my pet’s chip?
Yes. Most modern microchips, including Pawbase chips, meet ISO standards and can be read by universal scanners used at nearly all veterinary clinics and animal shelters.
My pet’s chip is already registered somewhere else. Can I still use Pawbase?
Yes. Pets can be registered with more than one registry. Adding your pet to Pawbase ensures your contact information is current and gives you access to optional Premium features like instant scan alerts and lost-pet posters. Your Pawbase record will appear alongside existing records when your pet’s chip is searched through the AAHA Lookup Tool.
Do microchips expire or need replacing?
No. Microchips are built to last for the lifetime of your pet and never need to be replaced.